Shipping policy

SHIPPING AND PROCESSING

Yes, we ship! Please allow 1–4 business days for us to process your order before it is handed to the carrier. Processing times may be longer during holidays or unusually busy periods. Delivery estimates shown at checkout begin after processing and do not include this preparation time. We prioritize orders using expedited shipping whenever possible.

You will receive a shipping confirmation with tracking information as soon as your order ships.

Please review your shipping address carefully before submitting your order. Customers are responsible for additional shipping charges when a package must be resent because of an incorrect or incomplete address, an unsuccessful delivery attempt, or a package returned to us by the carrier.

SHIPPING OPTIONS

We ship worldwide. Free shipping, when offered on the website, is available only for eligible U.S. orders. We currently use USPS for most domestic shipments. USPS generally estimates 2–8 business days for domestic delivery after shipment, but carrier delivery dates are estimates and are not guaranteed.

If you would like to add signature confirmation or additional shipping insurance, please email us at info@f-level.com before your order is fulfilled.

AFTER YOUR ORDER SHIPS

After the carrier accepts a package, tracking updates and final delivery are handled by the carrier. If your package is delayed, lost, damaged, or delivered incorrectly, please contact us and we will help you work with the carrier to investigate the shipment or open a claim when appropriate.

Please note that additional shipping charges may apply if a package is returned because the shipping address was incorrect or incomplete, or because delivery could not be completed. Optional signature confirmation and shipping insurance are available upon request and are recommended for higher-value orders.

INTERNATIONAL SHIPPING AND TAXES

For international shipments, the customer is responsible for any applicable taxes, duties, or customs fees imposed by the destination country. These charges are not included in the purchase price or shipping fees and must be paid directly to the relevant authorities upon delivery, if required. Customers are responsible for confirming and complying with their local import requirements.

REFUNDS, RETURNS, AND EXCHANGES

See our refund policy for complete return information.

We accept eligible returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus return shipping costs. For defective or incorrect items, approved return shipping charges will be refunded in full. Personalized items are not eligible for return.

If your order arrives damaged, please email info@f-level.com as soon as possible and include your order number and clear photographs of the item and packaging. We evaluate these situations individually and will work toward an appropriate resolution.

If you have any additional questions, please contact us at info@f-level.com.